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16 - BUSINESS TRANSFERS

If Fifth Frontier or substantially all of its business assets are sold, reorganized, merged, transferred, or otherwise acquired, customer and business records may be transferred as part of that transaction where permitted by law.

Any successor would remain subject to applicable privacy obligations regarding transferred personal information.

17 - LEGAL REQUIREMENTS

We may collect, retain, use, or disclose information when reasonably necessary to comply with applicable laws, regulations, tax requirements, legal proceedings, court orders, insurance requirements, law-enforcement requests, or other lawful obligations.

Nothing in this Privacy Policy is intended to limit any privacy rights provided by applicable law.

18 - CHANGES TO THIS PRIVACY POLICY

Fifth Frontier may update this Privacy Policy from time to time as our business, technology, service providers, or legal requirements change.

The current version will be posted on our website with the date of the latest revision.

We encourage visitors and customers to review this page periodically.

19 - CONTACT US

If you have questions about this Privacy Policy, the information we maintain, or our privacy practices, please contact Fifth Frontier Home Services using the contact information provided on this website.

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11 - REAL ESTATE PROFESSIONALS AND PROPERTY MANAGERS

When authorized by the customer or reasonably necessary for an approved project, Fifth Frontier may communicate or share project-related information with a customer's real estate agent, property manager, landlord, investor representative, tenant coordinator, or other designated contact.

This may include estimates, scheduling information, photographs, repair status, invoices, completion documentation, or other information relevant to the requested work.

12 - DATA RETENTION

We may retain customer and project information for as long as reasonably necessary to operate our business, maintain service records, handle warranty or customer-service matters, maintain accounting and tax records, resolve disputes, respond to insurance matters, comply with legal obligations, and protect legitimate business interests.

Different types of information may be retained for different periods.

Information stored through third-party providers may also be subject to those providers' retention practices.

13 - DATA SECURITY

Fifth Frontier takes reasonable administrative, technical, and physical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We also rely on professional third-party platforms to provide secure infrastructure for customer management, communications, website hosting, and payment processing.

However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.

14 - YOUR PRIVACY CHOICES

Depending on the circumstances and applicable law, you may request that Fifth Frontier correct inaccurate contact information, update customer records, stop certain marketing communications, or provide information regarding personal information we maintain about you.

You may also request deletion of certain information where legally required or reasonably appropriate.

Some information may need to be retained for accounting, tax, legal, insurance, payment, dispute-resolution, fraud-prevention, warranty, or other legitimate business purposes.

To make a privacy-related request, contact Fifth Frontier using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

15 - THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to or integrations with third-party websites and services, including Jobber, payment providers, mapping services, review platforms, social-media platforms, or other service providers.

Fifth Frontier does not control the privacy practices of independent third parties.

We encourage customers to review the privacy policies of third-party services they choose to use.

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6 - PHOTOS, VIDEOS, AND PROJECT DOCUMENTS

Customers may provide photographs, videos, inspection reports, repair amendments, property-management work orders, punch lists, and other project documentation.

Fifth Frontier may also photograph work areas before, during, or after service for estimating, project documentation, customer communication, quality control, recordkeeping, or documenting unexpected property conditions.

We will not intentionally use photographs that clearly identify a customer, private personal information, or a specific residential address for public advertising or marketing without appropriate permission.

7 - TEXT MESSAGES, PHONE CALLS, AND EMAIL

If you provide a phone number or email address, Fifth Frontier may use that information to communicate with you regarding service requests, estimates, scheduling, appointments, project updates, invoices, payments, follow-up questions, and other service-related matters.

Certain communications may be delivered through third-party communication platforms.

Where marketing communications are used, customers may opt out as provided in the communication or by contacting Fifth Frontier.

Opting out of marketing communications will not prevent us from sending communications reasonably necessary to provide requested services or manage an existing customer relationship.

8 - COOKIES AND WEBSITE ANALYTICS

Our website and the third-party platforms used to operate it may use cookies or similar technologies.

These technologies may collect information about website visits, browser and device information, pages viewed, interactions with the website, and how visitors found our website.

We may use this information to understand website performance, improve the customer experience, troubleshoot technical problems, evaluate marketing efforts, and understand how customers find Fifth Frontier.

Your browser may allow you to block or delete certain cookies. Disabling cookies may affect some website functionality.

9 - HOW WE SHARE INFORMATION

Fifth Frontier does not sell customer lists or personal information to third parties for their independent marketing purposes.

We may share information when reasonably necessary with companies that help us operate our business, including customer-management platforms, website providers, payment processors, financial institutions, accounting providers, communication providers, cloud-storage providers, analytics providers, insurance providers, professional advisers, suppliers, subcontractors, or specialty service providers.

Information shared with these parties is limited to what is reasonably necessary for the applicable business purpose.

We may also disclose information when required by law, court order, subpoena, government request, insurance claim, legal proceeding, or when reasonably necessary to protect customers, Fifth Frontier, or others from fraud, safety risks, property damage, or unlawful activity.

10 - SUBCONTRACTORS AND SPECIALTY SERVICE PROVIDERS

Some projects may require a specialty contractor, supplier, subcontractor, or other service provider.

When appropriate and authorized, we may share information necessary to evaluate, coordinate, schedule, or complete that work, such as the property address, relevant project details, photographs, measurements, access information, and contact information.

We do not provide unrelated customer information to service providers when it is not reasonably necessary for the project.

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1 - INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including your name, company name, phone number, email address, service address, billing address, property information, requested services, project descriptions, photographs, videos, inspection reports, repair lists, work orders, access instructions, scheduling preferences, estimates, approvals, invoices, payment information, and communications with Fifth Frontier.

We may also collect information generated through your interactions with our website or service platforms, such as browser type, device information, approximate location, pages viewed, referral source, and other website usage information.

We only seek to collect information reasonably necessary to communicate with customers, evaluate service requests, perform work, process payments, maintain business records, and operate our business.

2 - HOW WE COLLECT INFORMATION

Information may be collected when you submit a request through our website or Jobber, call or text our business, send an email, communicate through Client Hub, request or approve an estimate, schedule service, provide photographs or documents, make a payment, complete a form, or otherwise communicate with Fifth Frontier.

Some information may also be collected automatically through website technology, cookies, analytics tools, or third-party platforms used to operate our business.

3 - HOW WE USE YOUR INFORMATION

We may use personal information to respond to inquiries, evaluate requested work, prepare estimates, schedule appointments, communicate about projects, provide services, purchase or coordinate materials, process invoices and payments, send project updates, maintain customer and property records, document completed work, provide customer support, improve our services and website, prevent fraud or misuse, comply with legal obligations, and protect the rights and property of Fifth Frontier and our customers.

We may also use contact information to communicate with previous or prospective customers about Fifth Frontier services where permitted by law.

4 - JOBBER AND CLIENT MANAGEMENT

Fifth Frontier uses Jobber to help manage customer information, service requests, estimates, scheduling, jobs, invoices, payments, communications, and related business operations.

Information submitted through our Jobber website, request forms, Client Hub, or other Jobber-powered features may be processed and stored by Jobber on our behalf.

Your use of Jobber-powered features may also be subject to Jobber's own privacy practices and terms.

5 - PAYMENTS

Fifth Frontier may use Jobber Payments and associated third-party payment providers to process credit card, debit card, electronic, or other approved payments.

Payment card information is processed through payment platforms rather than through a payment system operated directly by Fifth Frontier.

We may receive transaction information such as payment status, amount, date, card type, limited card-identification information, refunds, disputes, and related payment records as necessary to manage customer accounts and invoices.

Payment providers may independently collect and process information in accordance with their own privacy policies and legal obligations.

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Fifth Frontier Home Services (“Fifth Frontier,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information we may collect when you visit our website, request service, communicate with us, approve work, make payments, or otherwise interact with Fifth Frontier. It also explains how we may use, share, and protect that information.

By using our website or providing information to Fifth Frontier, you acknowledge the practices described in this Privacy Policy.

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Privacy policy

Last Updated: September 2, 2026

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